olid reputation, passionate people and endless opportunities. SUMMARY: Provide guidance and direction in managing business center team to ensure the achievement of the team's goals and financial objectives. Lead assigned team to reach the overall organization objectives. PRIMARY DUTIES: Staff Development: Develop and train team members through means appropriate to business line. Establish performance goals and manage performance for assigned employees. Conducts regular and effective coaching sessions; coaching employees toward performance and development objectives. Make hiring, termination and compensation decisions. Manage workload, workflow, and compliance to maximize efficiency. Work with workforce administration to meet service levels as applicable. Monitors progress, accuracy and quality of individual and team performance. QUALITY MANAGEMENT: Accountability for team's quality assurance, results and corrective actions. Involvement with the quality assurance program to include monthly review and evaluation of service calls for each team member. Review audits from the QA team. Identify opportunities for improvement and implement action plans to address quality issues. BUSINESS RELATIONSHIPS: Proactively build favorable business relationships with internal and external customers. Effectively communicate with peers and all levels of management. BUDGET ACHIEVEMENTS AND OTHER RESPONSIBILITIES: Meet the budget requirements and reach the goals of the budgetary targets May manage reward and recognition budget for team. Support and implement emerging business plans and strategies. Work on assigned special projects. Stays abreast of new product information and system changes. EDUCATION/COURSE OF STUDY: Master’s in Business Administration or equal WORK EXPERIENCE: Experience in Business Centers and/or Business Management areas and/or Real Estate Management areas (3-5 years preferred) with proven records. Demonstrated leadership/management experience (2+ years preferred). Knowledge of business center operations. Personal lines product knowledge desired but not required.
OMPETENCIES/OTHER: Superior customer service and policy service skills. Strong interpersonal and negotiation skills. Demonstrated leadership skills. Ability to lead and influence change. Proactively works to retain and develop top talent. Demonstrates and fosters a sense of urgency and strong commitment to achieving results. Looks for ways to improve and challenges the status quo. Ability to proactively build positive business relationships with internal and external customers. Strong problem solving skills - makes sound business decisions. Admits mistakes and learns from them. Ability to work evenings Monday through Friday. Flexibility to work occasional weekends on a rotating basis.
About the Company
da Business Center (SBC) is located on Sheikh Zayed Road,Dubai which is the commercial and administrative heart of the city of Dubai. SBC is a comprehensive facility which offers executive office space along with several dynamic solutions for businesses. Besides executive offices this facility comprises of fully equipped meeting rooms, conference rooms, workstations space and much more. SRB Business center offers solutions for established enterprises as well as start up businesses. Sada B
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